1. Who we are
Techinorm (“Techinorm,” “we,” “us,” or “our”) operates racketbro, a badminton learning and club-management service. This policy explains how we handle personal information when you use the racketbro website, mobile apps, and related services. For questions or privacy requests, email dev@techinorm.com.
2. Information we handle
Depending on how you use Racketbro, we may handle:
- Account and contact details: name, email address, phone number, club and role, sign-in information, and account preferences. Passwords are stored as password hashes rather than plain-text passwords.
- Club and badminton records: memberships, sessions, attendance, match results, scores, ratings, rankings, events, polls, club activity, and fee or cost records.
- Photos and content: profile photos, club logos, support ticket subjects and messages, and other information you or a club administrator submit.
- Payment records: plan or charge details, amounts, payment status, provider references, and payment proofs or receipts submitted for review. Payment providers handle payment credentials through their checkout.
- Technical and browser information: information needed to authenticate, secure, and operate the service, including essential browser storage used for sign-in, appearance preferences, and app features.
A club administrator may provide a player’s name and phone number when creating a club account. We may also receive information from other users or clubs when they add you to a team, session, event, or match record.
3. How we use information
We use information to create and maintain accounts, connect players to their clubs, provide learning and club features, display profiles and match summaries, calculate rankings from available records, manage events and polls, process and reconcile payments, respond to support requests, secure the Service, and meet applicable legal obligations.
4. When information is shared
- Within a club: club administrators and members may see profile and club information needed for their roles and features. Profile photos are available only in active club-membership contexts.
- With service providers: we use Replit infrastructure for app hosting and App Storage; Razorpay for payment checkout and subscription processing; and Google Fonts to load typography on the public website. These providers process information needed for their services under their own terms and privacy notices.
- When you choose to share: if you use a share-card feature or post content outside Racketbro, the information you select may become visible to the audience or platform you choose.
- For legal and safety reasons: information may be disclosed when reasonably needed to comply with law, protect users, investigate misuse, or enforce our terms.
We do not sell personal information. The current Racketbro website and app code does not include behavioral advertising or analytics SDKs.
5. Payments
Razorpay processes online payment credentials for platform subscriptions and other supported checkouts. Techinorm receives transaction information, such as payment status, amount, and provider references, needed to verify and reconcile a payment. Payment providers’ own privacy terms also apply. Platform subscriptions are separate from club fees and event payments; the payment instructions in the app identify the relevant payment flow.
6. Browser storage and third-party resources
Racketbro uses essential local and session browser storage to keep you signed in, remember appearance preferences, and support app features. Clearing browser storage may sign you out or reset those preferences. The public website requests fonts from Google Fonts; Google may receive technical information such as your browser’s request and network address when those fonts load. The public policy pages themselves use system fonts.
7. Minors
Racketbro may be used by people of any age. A parent or legal guardian must review this policy and the Terms & Conditions and give permission before a minor’s account is created or used. Club administrators must obtain any required guardian permission before adding a minor. A parent or guardian may contact us to ask about, correct, or request deletion of a minor’s information.
8. Retention and your choices
We keep information for as long as reasonably needed to provide the Service, maintain club records, handle support and payment questions, protect security, resolve disputes, and meet legal obligations. You can update many account details in the app and manage or remove your profile photo where that feature is available.
You may request access to, correction of, or deletion of personal information by contacting dev@techinorm.com or submitting an in-app Support request. We may need to retain some information for a legitimate operational or legal reason, such as records required by a club or payment reconciliation. We will respond in accordance with applicable law.
9. Security
We use access controls and technical and organizational safeguards intended to protect information. No online service or storage system can be guaranteed completely secure. Keep your sign-in details private and tell us promptly if you suspect unauthorized account access.
10. Changes to this policy
We may update this policy when the Service or applicable requirements change. We will update the date above and provide additional notice for material changes when reasonably appropriate.